Terms & Conditions

Terms and Conditions

Acceptance of Terms

By accessing and using the Ackermans Pharmacy website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must not use our service.

By submitting an order, you represent that you are at least 18 years old and have the legal authority to enter into the transaction.

Orders and Payment

Payments must be made at the time of order through accepted payment methods. All transactions are processed through secure payment gateways.

Once an order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order; we reserve the right to accept or deny orders for any reason.

Dispatch and Delivery

We aim to dispatch orders within 5 business days. Delivery times may vary based on your location and shipping method chosen. Title and risk of loss for products pass to you upon delivery to the carrier.

Returns and Refunds

Products can be returned within 7 days of receipt if they are unopened and in original condition. Please review our full Returns & Exchanges Policy below for details.

Limitation of Liability

Ackermans Pharmacy is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our products or services.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. We will notify you of significant changes by posting them on our website.

Medical Advice Disclaimer

The content on the Ackermans Pharmacy website, including product descriptions, informational articles, and any advice provided, is for informational purposes only and should not be considered medical advice. Always consult with a healthcare professional before starting any new medication or treatment.

The information provided on this website is not intended to diagnose, treat, cure, or prevent any disease. The information and products available on Ackermans Pharmacy do not replace any advice or treatment provided by medical professionals.

You are responsible for evaluating the information obtained from our website and for making decisions based on your own judgment or in consultation with a qualified healthcare provider.

Data Privacy Policy

Ackermans Pharmacy is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, store, and protect your data.

Information We Collect

We may collect personal information that you provide to us directly when you create an account, place an order, contact us for support, subscribe to our newsletter, or participate in surveys or promotional offers.

The types of personal information we may collect include, but are not limited to:

Name
Email address
Phone number
Postal address
Payment information
Medical history, where necessary for prescription medications

The Purpose of Collecting Your Information

To process and fulfil your orders
To communicate with you regarding your orders and inquiries
To improve our products and services
To comply with legal obligations and the storage of personal information

Data Security and Storage

Ackermans Pharmacy takes appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your personal information will be stored securely on protected servers and in accordance with applicable legal standards. We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Service providers: We may share your information with third-party service providers who assist in operating our website, conducting our business, or servicing you (for example, payment processors and delivery services), provided they agree to keep your information confidential.
Legal compliance: We may disclose information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our rights or those of others.

Your Rights Under POPIA

Under POPIA, you have certain rights regarding your personal information, including:

The right to access your personal data
The right to request correction of inaccurate personal data
The right to request deletion of your personal data under certain circumstances

To exercise these rights, please contact us using the contact details provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can choose to accept or decline cookies through your browser settings. However, declining cookies may prevent you from taking full advantage of the website.

Changes to This Policy

We may update this Data Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Returns & Exchanges Policy

At Ackermans Pharmacy, we strive to ensure your complete satisfaction with your purchase. However, due to the nature of our products, especially medicines, we have specific guidelines regarding returns and exchanges.

General Returns and Exchanges

Unscheduled products: You may return or exchange non-prescription and unscheduled products within 7 days of receiving your order, provided that:

The item is unopened and in its original packaging
The item is in resalable condition
A valid proof of purchase (receipt or order confirmation) is provided

Medicines

Scheduled medicines: In compliance with South African Pharmacy Council regulations, all scheduled medicines (for example, prescriptions and controlled substances) cannot be returned or exchanged. This policy is in place to ensure the safety and well-being of our customers.

Unopened medicines: If you receive an unopened medicine that is damaged or faulty, please contact our customer service within 24 hours of delivery for assistance. We will evaluate the case and provide a resolution, which may include a refund or exchange.

How to Initiate a Return or Exchange

Contact customer support. Reach out to our customer support team to request a return or exchange.
Provide details. Include the order number, the item(s) you wish to return or exchange, and the reason for the return.
Await instructions. Our team will provide you with return instructions and a return authorization, if applicable.
Ship the item back to us using a trackable shipping method. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive the returned item, we will process your refund within 7 business days. Refunds will be issued using the original payment method, provided the return complies with our policy.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately to resolve the issue. We may request photos or additional information to assist with your claim.

Changes to This Policy

Ackermans Pharmacy reserves the right to amend this Returns & Exchanges Policy at any time. Any changes will be communicated through our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about these policies, a return or exchange, or your personal data, please contact us:

Phone: (011) 828 9000
Email: ackermans@ackmain.com